Singapore partners

Your Singapore team.
Already in place.

We partner with SingPost and Pacester Pte. Ltd. to set up your local warehouse, delivery and payments in Singapore. You send the stock. We handle the rest.

Plan my Singapore setup See the full process ›
Warehousing & delivery partner

SingPost

Singapore's national postal and logistics provider. Your stock sits in a local warehouse, so orders ship from inside Singapore instead of across the border.

✓Local warehouse storage for your stock
✓Pick, pack and ship for every order
✓Island-wide delivery to your customers
✓Local returns, handled in Singapore
Local agency partner

Pacester Pte. Ltd.

Our team on the ground in Singapore. Pacester sets up your local warehouse arrangement and the payment side, so Singapore shoppers pay the way they're used to.

✓Local warehouse setup and onboarding
✓Local payment setup in SGD, including PayNow and cards
✓Collections and payout to your account
✓Returns, refunds and customer service handled locally, plus any day-to-day operations that need a Singapore touch
How it works

From your warehouse to their door.

  1. Step 1

    You ship stock

    One bulk shipment from Malaysia to the SingPost warehouse. We plan the quantities from your sales data.

    You + Tough Rock
  2. Step 2

    Stock goes live

    Stock is received and counted, then linked to your Shopee SG, TikTok Shop SG and Shopify stores.

    SingPost + Pacester
  3. Step 3

    Shoppers order

    Customers pay in SGD with local methods. Each order is packed and delivered from inside Singapore.

    SingPost + Pacester
  4. Step 4

    You get paid & see it all

    Sales are paid out to you, and stock, orders and revenue show up in your Tough Rock dashboard.

    Pacester + Tough Rock
Why a local setup

Sell like a Singapore brand.

Faster delivery

Orders ship locally, not across the border, so customers wait less and buy again.

Local payments

Prices and checkout in SGD with the payment methods Singaporeans use every day.

Easy returns

Returns come back to a Singapore address, not a parcel trip to Malaysia.

One contact

Tough Rock coordinates SingPost and Pacester for you. One WhatsApp group, one report.

Who does what

PartnerLooks after
Tough RockStrategy, store setup, SGD pricing, ads and campaigns, stock planning, your dashboard. Your single point of contact.
SingPostWarehouse storage, pick and pack, delivery and returns in Singapore.
Pacester Pte. Ltd.Local warehouse setup, local payments and payouts, returns, refunds, customer service and on-the-ground operations.
YouSend stock and approve the plan. That's it.

Ready to open in Singapore?

Book a free readiness check. We'll tell you if a local warehouse makes sense for your volume, or if cross-border shipping is enough to start.

Book a readiness check